Shop FAQs

How do we pack your orders? (Packaging)

For flat orders like sticker sheets alone will be packed in extra envelope before shipping via in an additional kraft mailer.

No plastic or poly mailers will be used for our shop.

When will we ship your orders?

All orders will take up to 1 week to process before dropping them off at post office.

How long does it take for your order to arrive?

For local mails (in Singapore), it will takes up to 3 working days excluding weekends.

For internationals mails, (outside Singapore), it will takes up to 3 months as they will be shipped via non-trackable shipping to reduce costs. Ensure to key in your email for any clarification for us to contact you on.

Do you provide any trackable shipping?

We do not provide trackable shipping to reduce costs. For international orders, please kindly check with your local post office in a month to 3 months and email us if you have any issues. Thank you.

Do you ship internationally?

Yes, we do. Please double check with your local post office if they are open to international orders as well as in advance.

Taxes/ Custom Fees

For international mails, We will not be held responsible for your custom fees. As custom fees are not included in our products/shipping fees. Your order might be returned back to me if you are not going to pay for custom fees. Not 100% will be refunded to you as well.

Refunds, Returns, Exchanges

We will not hold any refund or returns unless the product is damaged or uncut except for b-grades.

No refunds will be made if you do not want your orders or want to return your orders back to us. If you have already shipped it back to us without informing via email, there is no refund either.

Once your order is fulfilled, there will be no refund upon your request if you want to cancel. 

Also, ensure your address is correct as if your order is returned back to me, you will still have to pay for shipping fees. No refund will be made either. Thank you!

Last Minute Cancellation

Orders that are cancelled in less than a day will not be refunded 100% due to differences in currencies. You will not get the full refund.

Thank you for coming to Frothy Latte Studio! Happy Shopping!